Remote Technical Support Specialist
Cengage Group
Boise, Idaho, US
About the Role
Cengage Group is seeking a Customer Support Specialist to assist users with Cengage’s digital solutions primarily from home. Responsibilities include troubleshooting issues, providing support both live and non-live, and detailing customer interactions through a ticketing system. Required skills include proficiency in Microsoft operating systems and Office suite, alongside strong analytical and critical thinking abilities. Benefits include healthcare from day one, vacation accrual, and a 401K matching program. #J-18808-Ljbffr
Required Skills
troubleshooting
ticketing system
Microsoft Windows
Office
analytical thinking
Keywords
remote
customer support
tech support
windows
office
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Job Overview
Date Posted
2 days ago
Location
Boise, Idaho, US
Job Type
Full-time
Work Mode
Remote
Category
Customer support service, Technical support, Remote work
About the Company
Cengage Group
e-learning
Boston, United States
4400 employees
1.5B
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