Retail Service Specialist
O'Reilly Automotive
Topeka, Kansas, US
About the Role
O'Reilly Automotive - - Responsibilities: Lead store team members in providing excellent customer service to retail and professional customers.; Supervise the customer service levels on the retail showroom to include team member execution on customer service programs; Ensure telephone is answered according to company policy.; Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s); All other duties as assigned.
Responsibilities
- Lead store team members in providing excellent customer service
- Supervise customer service levels in the showroom
- Perform store opening/closing duties and day end procedures
Qualifications
- Experience in retail customer service
- Supervisory experience
- Ability to manage cash handling and security procedures
Required Skills
customer service
team leadership
store operations
cash handling
security procedures
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