Retail Service Specialist-2
O'Reilly Automotive
Phoenix, Arizona, US
About the Role
O'Reilly Automotive - - Responsibilities: Lead store team members in providing excellent customer service to retail and professional customers.; Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.; Ensure buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner.; Perform all store opening/closing duties, including day end procedures, securing money/deposits, and bank deposits as needed.; Ensure merchandise is invoiced before product leaves the store.
Responsibilities
- Lead store team members in providing excellent customer service to retail and professional customers.
- Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
- Ensure buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner.
Qualifications
- Experience leading retail team
- Strong customer service skills
- Knowledge of store operations and cash handling
Required Skills
customer service
team leadership
store operations
cash handling
merchandise invoicing
Keywords
retail
leadership
customer service
store operations
inventory
Interested in this role?
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