Hybrid Tier Ii Saas Support Specialist
Autodesk
Atlanta, Georgia, US
About the Role
A leading software company is seeking a Technical Support Specialist responsible for advanced troubleshooting and customer communication across various products. This role involves investigating Tier II escalations, collaborating with Engineering, and contributing to support knowledge-building. The position is hybrid, with some work-from-home opportunities, and requires candidates to be located in the Atlanta, GA area. The expected salary range for this role is between $49,300 and $88,330, depending on experience and location. #J-18808-Ljbffr
Responsibilities
- Handle Tier II escalations with customers
- Collaborate with Engineering on complex issues
- Contribute to knowledge base and troubleshooting guides
Qualifications
- Experience in technical support for SaaS products
- Strong communication and customer service skills
- Location in Atlanta, GA; hybrid work arrangement
Required Skills
SaaS product knowledge
Troubleshooting and analytical skills
Customer communication
Escalation management
Collaboration with engineering
Keywords
Tier II
SaaS Support
Technical Support
Hybrid
Atlanta
Interested in this role?
Apply now and take the next step in your career.