Senior Customer Support Specialist
Virtual Vocations
United States, United States, US
About the Role
A company is looking for a Senior Customer Support Associate. Key Responsibilities Respond to complex and high-priority customer contacts across various channels Manage escalations from internal teams and public-facing platforms Provide peer-level guidance to Tier 1 agents and support daily service operations Required Qualifications Minimum 3 years of customer support or related experience Strong understanding of the trading cards and collectibles industry Proven ability to resolve complex or escalated issues professionally Experience handling public-facing issues, including social media support Comfortable navigating multiple platforms and tools simultaneously
Responsibilities
- Respond to complex and high-priority customer contacts across various channels
- Manage escalations from internal teams and public-facing platforms
- Provide peer-level guidance to Tier 1 agents and support daily service operations
Qualifications
- Minimum 3 years of customer support or related experience
- Proven ability to resolve complex or escalated issues professionally
- Comfortable navigating multiple platforms and tools simultaneously
Required Skills
customer support
escalation management
peer coaching
multichannel support
public-facing issue handling
Keywords
Senior
Customer Support
Trading cards
Collectibles
Escalations
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Job Overview
Date Posted
5 days ago
Location
United States, United States, US
Job Type
Part-time
Work Mode
Remote
Experience
3+ years
Category
Customer support service, Technical support, Escalation management
About the Company
V
Virtual Vocations
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