Service Support Agent

Service Support Agent page is loaded## Service Support Agentremote type: Hybridlocations: Logantime type: Vollzeitposted on: Heute ausgeschriebenjob requisition id: R2180The Service Business Support Agent is responsible for providing customer service support using a variety of channels including phone, e-mail, chat and social media to Miele Consumers and Business partners. Resolve consumer enquiries by problem solving, providing advice, troubleshooting, and scheduling of service technicians if needed.Your Responsibilities* Answer inbound phone calls or emails from Miele consumers and business partners concerning their appliance needs.* Troubleshoot the care and use of Miele appliances using operation manuals, product specification sheets, and assorted tools over the phone.* Assist consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls.* Facilitate resolution for consumers issue and log the information into the consumers' account.* Maintain a balance between company goals and consumer desires. Handle issues in the best interest of both Miele and the consumer.* Research and answer an installation or product specification questions our sales teams, dealers, and customers may have.* Corresponds with Miele Service/Sales Management teams and other personnel, as well as Miele Service Partners (MSP's) to obtain required information, when needed.What We Are Looking For* High School degree or equivalent education is required.* Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and/or recommendations as required.* Good listening, written and verbal communication skills with proven ability to write clear, concise, and accurate messages.* Ability to maintain a professional and calm demeanor while juggling multiple, high-priority tasks concurrently.* Must be self-motivated, detail-oriented, and highly organized.* Ability to work independently with minimal instruction.* Strong computer, data entry and organizational skills.* Ability to learn and become proficient with internal programs and new software.* Prior experience with In-Home Service of consumer goods preferred.* Understanding of basic domestic skills including cooking, cleaning, and laundry.Working Conditions* The position is based within a Miele Service office and requires the representative to work out of the office under the company hybrid policy.* 40 hours per week Monday through Friday with occasional overtime during select times of the year.Physical Requirements* Ability to sit/work for 8 hours within an office environment.Benefits* Comprehensive health, dental and vision insurance* Wellness discounts on medical premiums* 100% covered life and long-term disability insurance* 401k with company match* PTO + holidays* Discounted gym membership* Generous Employee Purchase Program* Wellness and volunteer programsMiele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V #J-18808-Ljbffr