Customer Service Representative - Tempe, Az
Grainger
Tempe, Arizona, US
About the Role
Grainger - 1150 West Grove Parkway - Responsibilities: Handle a high volume of inbound calls - delivering quality customer service with professionalism, empathy, and efficiency; Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries; Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns; Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions; Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity
Responsibilities
- Handle a high volume of inbound calls
- Collaborate daily in a positive, team-based environment
- Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns
Qualifications
- High volume customer support experience
- Excellent communication skills
- Problem-solving abilities
Required Skills
customer service
CRM software
order processing
product information
problem-solving
Keywords
inbound calls
customer service
tempe
grainger
multitasking
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