Sr. Customer Assistance Representative- North Conway
Enterprise
Conway, New Hampshire, US
About the Role
Enterprise - - Responsibilities: Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors; Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned; Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone; Meet and greet customers in a friendly and timely manner; Process returns, check-ins and exit kiosk transactions
Responsibilities
- Take incoming calls and provide information/resolution
- Manage outgoing calls for callbacks and calls as assigned
- Process returns, check-ins and exit kiosk transactions
Qualifications
- Cancellation/reservation handling
- Customer service experience
- Telephone or in-person assistance
Required Skills
customer service
communication
problem solving
multitasking
phone handling
Keywords
Sr. Customer Assistance
North Conway
Enterprise
reservations
rates
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