Customer Service Representative I
IU Health
Indianapolis, Indiana, US
About the Role
IU Health - 350 West 11th Street - Responsibilities: Respond to patient/customer inquiries via phone and email in a timely and professional manner; Determine the best method for problem resolution of basic issues; Collaborate with other departments for issue resolutions as necessary; Accurately gather and document patient/customer information and interactions for database recording and scheduling; Process orders, exchanges, and other service requests
Responsibilities
- Respond to patient/customer inquiries via phone and email
- Collaborate with other departments for issue resolutions
- Process orders, exchanges, and other service requests
Qualifications
- Basic issue resolution
- Accurate data gathering
- Collaboration with departments
Required Skills
customer service
communication
problem-solving
data entry
documentation
Keywords
customer service
healthcare
inbound calls
data entry
problem resolution
Interested in this role?
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