Customer Service Representative
DHL
Newville, Pennsylvania, US
About the Role
DHL - 954 Centerville Road - Responsibilities: Process orders and prepare correspondence to fulfill customer needs; Provide product, service, and transit information to the customer; Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution; Maintain customer records and update account information; Assist with order and product management
Responsibilities
- Process orders and prepare correspondence to fulfill customer needs
- Provide product, service, and transit information to the customer
- Resolve product or service problems
Qualifications
- Qualifications not specified in description
Required Skills
customer service
order processing
problem resolution
account maintenance
communication
Keywords
customer service
order processing
DHL
customer support
problem solving
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