Food Care Customer Service Partner
Sealed Air
Charlotte, North Carolina, US
About the Role
Sealed Air Corporation - - Responsibilities: Build relationships with key customers and utilize that relationship to manage requests from the customer for mutual benefit; Handle all incoming communications dealing with Customers needs and expectations in line with procedures, and according to departmental KPIs; Act as a point of reference for the techs in the field for all issues relating to the order process and distribution; Attend meetings to identify ways we can improve the service we offer to both internal and external customers and to communicate Customer Service KPIs and strategy, and performance; Record, take ownership and resolve Customer complaints in line with company KPIs
Responsibilities
- Build relationships with key customers
- Act as a point of reference for the techs in the field for all issues relating to the order process and distribution
- Record, take ownership and resolve Customer complaints
Qualifications
- Customer service experience
- communication skills
- problem solving
Required Skills
customer relationship management
order processing
issue resolution
stakeholder management
service improvement
Keywords
customer service
client relations
order management
tech support
KPIs
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Job Overview
Date Posted
4 days ago
Location
Charlotte, North Carolina, US
Job Type
Full-time
Work Mode
Onsite
Category
Customer support service, Client support, Order management, Stakeholder collaboration
About the Company
S
Sealed Air
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