Customer Service Representative
About the Role
Dayton, OH | On-site
$50k- $56k Position Summary
The Customer Service Representative is the primary point of contact for customers in a fast-paced manufacturing environment. The Customer Service Representative collaborates closely with sales and production teams to ensure smooth communication and successful order fulfillment from start to finish.
Key Responsibilities of Customer Service RepresentativeServe as the main customer contact via phone and email
Manage and monitor the full order cycle from order entry through delivery
Coordinate with sales to confirm pricing, specifications, and timelines
Work with production to support scheduling and on-time fulfillment
Provide order status updates and resolve customer inquiries or issues
The Customer Service Representative will maintain accurate order records and documentation
2+ years of experience as a Customer Service Representative, preferably in manufacturing
Strong communication and organizational skills
Ability to manage multiple priorities in a deadline-driven environment
Experience with ERP or order management systems preferred
Responsibilities
- Manage full order cycle from entry to delivery
- Coordinate with sales on pricing/specs
- Provide order status updates and issue resolution
Qualifications
- 2+ years in customer service
- strong communication and organizational skills
- ERP/order management experience preferred
Benefits
Required Skills
Keywords
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