Customer Service Representative - Glendale Primary Care
Community Health Systems
Valparaiso, Indiana, US
About the Role
Community Health Systems - - Responsibilities: Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.; Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.; Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.; Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.; Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
Responsibilities
- Responds to customer inquiries via phone, email, live chat, and written correspondence
- Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately
- Researches and resolves customer complaints, billing issues, and service-related concerns
Required Skills
customer service
phone support
issue resolution
data entry
CRM documentation
Keywords
customer service
inbound calls
billing issues
service cases
documentation
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