Customer Experience Manager
Five Below
Clark, New Jersey, US
About the Role
Five Below - 1255 Raritan Road - Responsibilities: Ensures all crew members are Wowing the Customer through personal contact with customers.; Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.; Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.; Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.; Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
Responsibilities
- Lead front-end operations to ensure excellent customer service
- Train crew on customer service excellence
- Manage store readiness and opening/closing procedures
Qualifications
- Experience in customer service management
- Leadership and training skills
- Store operations knowledge
Required Skills
customer service management
training
store operations
leadership
front-end operations
Keywords
customer experience
manager
front end
training
store operations
Interested in this role?
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