Customer Experience Manager Spanish Fort, Al
Five Below
Spanish Fort, Alabama, US
About the Role
Five Below - 10200 Eastern Shore Boulevard, Suite 608 - Responsibilities: Ensures all crew members are Wowing the Customer through personal contact with customers.; Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.; Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.; Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.; Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
Responsibilities
- Lead front-end operations to ensure excellent customer service
Qualifications
- Retail/customer service experience
- Team leadership
- Store operations
Required Skills
customer service
training
front-end operations
merchandising
store opening/closing
Keywords
customer experience
manager
retail
store operations
training
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