Customer Experience Manager
Five Below
Billerica, Massachusetts, US
About the Role
Five Below - 700 Boston Road - Responsibilities: Ensures all crew members are Wowing the Customer through personal contact with customers.; Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.; Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.; Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.; Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
Responsibilities
- Lead and train crew on customer service
- Manage front-end operations and merchandising
- Ensure customer service score goals and equipment readiness
Qualifications
- Experience in customer service management
- Training and leadership abilities
- Ability to meet performance goals
Required Skills
customer service management
team leadership
front-end operations
merchandising
training
Keywords
customer experience
retail leadership
store operations
front-end
service quality
Interested in this role?
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