Retail Service Specialist
O'Reilly Automotive
Winterset, Iowa, US
About the Role
O'Reilly Automotive - - Responsibilities: Lead store team members in providing excellent customer service to retail and professional customers; Supervise the customer service levels on the retail showroom and ensure adherence to company policies; Perform store opening/closing duties including day end procedures and security compliance; Ensure all merchandise is processed and invoiced before leaving the store; Manage returns, exchanges, and refunds accurately and efficiently
Responsibilities
- Lead store team members in providing excellent customer service
- Supervise customer service levels in showroom
- Manage returns, exchanges, and refunds
Qualifications
- Retail Service Specialist
Required Skills
customer service
team leadership
store operations
merchandise processing
returns management
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