Remote Service Desk Analyst Ii Complex Incidents & Mentoring
Sentinel Blue
Warrenton, Virginia, US
About the Role
A cybersecurity services provider is hiring a Service Desk Analyst II to independently resolve complex incidents and support Analyst I staff. This full-time, fully remote position requires U.S. citizenship and an eligibility for Secret clearance. The role involves troubleshooting advanced identity and access issues, documentations, and collaborating on complex tickets. Strong communication and a commitment to improvement are essential, along with achieving relevant certifications within the first year of hire. #J-18808-Ljbffr
Required Skills
telemetry
troubleshooting
incident management
identity and access management
customer communication
Keywords
remote
service desk
cybersecurity
incidents
mentoring
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