Technical Support Specialist Pe
About the Role
Overview As a Technical Support Specialist, you'll be the frontline responder for customer technical inquiries, providing comprehensive assistance and solutions. Whether you're addressing basic issues at Tier 1 or tackling complex problems at Tier 2, your dedication to customer satisfaction and technical expertise will ensure a seamless support experience. Responsibilities Respond to customer inquiries via phone, email, and chat, resolving issues promptly. Diagnose and troubleshoot technical problems related to hardware, software, and networking. Document all interactions and resolutions accurately in the ticketing system. Escalate complex problems to relevant technical teams when needed Qualifications Bachelor's degree in Information Technology, Computer Science, or related field (preferred). Technical support experience, with strong customer service skills. Proficiency in troubleshooting various technical issues. Excellent communication skills. English proficiency at C1/C2 level. Flexible to work onsite, hybrid, or remotely By applying, you agree that we may create a profile for you on Simera to continue your application. #J-18808-Ljbffr
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Diagnose and troubleshoot technical problems
- Escalate complex problems to relevant technical teams
Qualifications
- Bachelor's degree in IT/CS or related field
- Technical support experience
- Excellent communication skills
Required Skills
Keywords
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