Remote It Service Operations Lead - Servicenow & Itsm
Ralliant
Little Rock, Arkansas, US
About the Role
A technology services company is seeking an IT Service Operations Lead responsible for driving operational excellence, scalability, and continuous improvement in IT service management processes. This role includes leading ITSM processes, optimizing workflows, monitoring metrics, and collaborating across teams. Candidates should have a Bachelor's degree in IT or a related field and at least 4 years of experience with ServiceNow. The position offers a hybrid work model, with a salary range of $66,900 to $124,300. #J-18808-Ljbffr
Responsibilities
- Lead ITSM processes and optimize workflows
- Collaborate across teams to drive operational excellence
Qualifications
- Bachelor's degree in IT or related field
- 4+ years of experience with ServiceNow
Required Skills
ServiceNow
ITIL/ITSM
process improvement
metric monitoring
stakeholder collaboration
Keywords
Remote
ServiceNow
ITSM
Service Operations
ITIL
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