Remote It Service Desk Ops Leader
GovCIO
Springfield, Illinois, US
About the Role
A leading government IT services provider is hiring for an Operations Manager to oversee IT Service Desk and infrastructure operations. This fully remote role requires managing ticket performance, SLA adherence, and stakeholder requirements, fostering cross-functional relationships, and driving process improvements. The ideal candidate will have a Bachelor's degree and 8-12 years of experience in IT Service Management. Competitive salary range of $110,000 - $120,000 per year. #J-18808-Ljbffr
Responsibilities
- Oversee IT Service Desk and infrastructure operations
- Drive process improvements
- Manage ticket performance and SLAs
Qualifications
- Bachelor's degree in IT or related field
- 8-12 years IT Service Management experience
- Strong stakeholder management
Required Skills
ITIL/ITSM
Service Desk management
SLA management
stakeholder communication
process improvement
Keywords
Remote
IT Service Desk
Operations Manager
SLA
ITSM
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