Platform Support Manager: Ai-powered It Operations Leader
Jobs via eFinancialCareers
Boston, Massachusetts, US
About the Role
A leading financial services firm in Boston is seeking a Manager of Platform Support to oversee L1/L2 support teams and ensure reliable IT operations. This role involves managing incident and service requests, leading a team for optimal performance, and collaborating across departments to enhance service delivery. The ideal candidate has a Bachelor's degree, extensive experience in IT operations, and strong leadership skills. The position offers a hybrid work environment and competitive compensation, including a comprehensive benefits package. #J-18808-Ljbffr
Responsibilities
- Oversee L1/L2 support teams and incident/service request management
- Collaborate across departments to enhance service delivery
- Lead a team for optimal performance
Qualifications
- Bachelor's degree
- extensive IT operations experience
- strong leadership skills
Benefits
Comprehensive benefits package
Competitive compensation
Required Skills
IT operations
incident management
team leadership
service delivery
stakeholder collaboration
Keywords
Platform Support
AI-powered IT operations
L1/L2 support
incident management
leadership
Interested in this role?
Apply now and take the next step in your career.
Job Overview
Date Posted
5 days ago
Location
Boston, Massachusetts, US
Job Type
Full-time
Work Mode
Hybrid
Experience
5+ years
Category
Software technology, It operations, Platform support management
About the Company
J
Jobs via eFinancialCareers
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