Nights Customer Experience Representative
J.B. Hunt
Lowell, Arkansas, US
About the Role
J.B. Hunt - - Responsibilities: Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth; Monitor and support on-time delivery, damage-free services, and accurate billing; Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures; Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations; Enter customer orders into the order management system to track loads and provide necessary information to operations teams
Responsibilities
- Promote positive customer relationships and provide solutions
- Monitor on-time delivery and billing
- Schedule pick-up and delivery appointments
Qualifications
- Experience in customer service
- Strong communication
- Problem-solving skills
Required Skills
customer service
order management
data entry
communication
problem solving
Keywords
customer experience
logistics
freight
shipping
crm
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Job Overview
Date Posted
3 days ago
Location
Lowell, Arkansas, US
Job Type
Part-time
Work Mode
Remote
Category
Customer support service, Operational support, Logistics coordination
About the Company
J
J.B. Hunt
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