Mgr Front Office- Nycpc
IHG Hotels & Resorts
New York City, New York, US
About the Role
IHG Hotels & Resorts - 320 West 36th Street - Responsibilities: Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes; Engaging with guests to build personal relationships and remedy any complaints; Conducting regular front office inspections to ensure were making the right first impression; Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk; Training team members on PBX procedures and taking the lead during an emergency or crisis
Responsibilities
- Manage and coach front office team
- Engage with guests and remedy complaints
- Train on PBX procedures and lead during emergencies
Qualifications
- Front office management experience
- Hospitality customer service
- Budgeting or revenue enhancement
Required Skills
team leadership
customer service
upselling
PBX procedures
emergency leadership
Keywords
front office
hotel management
guest services
revenue growth
hospitality
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