Front Office Manager - Holiday Inn & Suites Cairo Maadi
IHG Hotels & Resorts
Whitehall, Pennsylvania, US
About the Role
IHG Hotels & Resorts - Cairo Drive - Responsibilities: Lead the front office team in delivering warm, professional service with genuine guest recognition at every interaction.; Personally welcome guests, engage with them throughout their stay, handle feedback and complaints with care, and build strong guest relationships to continuously enhance satisfaction.; Conduct regular inspections of the front office and public areas, taking immediate action to maintain brand and quality standards.; Manage daily staffing needs by planning schedules, assigning tasks, and setting clear performance and development goals while coaching and mentoring your team to succeed.; Drive revenue growth by maximizing walk-ins, upselling opportunities, occupancy, and ADR at the front desk.
Responsibilities
- Lead front office team
- Manage front desk operations
- Drive guest satisfaction
Qualifications
- experience in hospitality leadership
- customer service
- staff coaching/mentoring
Required Skills
front office management
guest relations
staff scheduling
upselling
revenue management
Keywords
hotel
front desk
guest service
hospitality
manager
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