Assistant Mgr Front Office
IHG Hotels & Resorts
Washington, Dc, US
About the Role
IHG Hotels & Resorts - 801 Wharf Street Southwest - Responsibilities: Manage and coach front office team to deliver memorable guest experiences and warm welcomes; Engage with guests to build personal relationships and remedy complaints; Conduct regular front office inspections to ensure first impressions are strong; Help drive revenue from walk-ins and upsell at the front desk; Train team members on procedures and lead during emergencies or crises
Responsibilities
- Lead and coach front office team
- Handle guest relations and complaints
- Train staff and lead during emergencies
Qualifications
- Experience in front office management
- Training/leadership experience
- Hospitality background
Benefits
Employee discount
Health benefits
Required Skills
customer service
team leadership
revenue upselling
training
guest relations
Keywords
front desk
guest services
hotel operations
assistance manager
IHG
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