Lead Shift Leader
Dunkin' Donuts
Palmerton, Pennsylvania, US
About the Role
Dunkin' Donuts - 555 Delaware Avenue - Responsibilities: Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.; Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the General Manager.; Support development of team members through effective cross training, deployment, and delegation of responsibilities.; Hold team members accountable for their behavior and performance, addressing concerns promptly.; Hold guests as highest priority and role model exceptional guest service.
Responsibilities
- Promote a positive team environment and coach/feedback
- Assist in recruiting, selecting, and training crew members and shift leaders
- Develop team through cross-training and delegation
Qualifications
- Experience coaching or supervising staff
- Strong communication and interpersonal skills
- Ability to train and develop team members
Required Skills
team leadership
customer service
staff training
coaching
recruiting
Keywords
leadership
retail
guest service
team development
training
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