Lead Shift Leader
Dunkin' Donuts
Wilkes-Barre, Pennsylvania, US
About the Role
Dunkin' Donuts - 532 Scott Street - Responsibilities: Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively; Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the General Manager; Support development of team members through effective cross training, deployment, and delegation of responsibilities; Hold team members accountable for their behavior and performance, addressing concerns promptly; Hold guests as highest priority and role model exceptional guest service
Responsibilities
- Promote a team environment and coach/feedback
- Assist in recruitment, selection, and training of Crew Members and Shift Leaders
- Hold team members accountable for behavior and performance
Qualifications
- Experience in coaching or leadership
- Ability to recruit or train staff
- Strong guest service mindset
Benefits
Flexible scheduling
employee recognition programs
Required Skills
team leadership
coaching
training
customer service
communication
Keywords
leadership
shift supervisor
team management
customer service
retail/Hospitality
Interested in this role?
Apply now and take the next step in your career.
Job Overview
Date Posted
1 week ago
Location
Wilkes-Barre, Pennsylvania, US
Job Type
Full-time
Work Mode
Onsite
Category
Management, Front of house leadership, Shift supervision
About the Company
D
Dunkin' Donuts
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