Guest Services Associate - Full Time 3pm-11pm
ZMC Hotels
Oxford, Alabama, US
About the Role
ZMC Hotels - - Responsibilities: Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.; Address all guest concerns and ensure follow up is complete; Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.; Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.
Responsibilities
- Supervise the bell staff to ensure efficient and friendly guest contact
- Address guest concerns and ensure follow-up
- Assist in maintaining room inventory status for optimal revenue and guest satisfaction
Required Skills
Guest services
Hospitality
Customer service
Concierge
Hotel operations
Keywords
guest services
hotel operations
revenue management
customer service
hospitality
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Job Overview
Date Posted
2 weeks ago
Location
Oxford, Alabama, US
Job Type
Full-time
Work Mode
Onsite
Experience
3+ years
Category
Hospitality and guest services, Hotel operations, Guest relations
About the Company
Z
ZMC Hotels
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