Guest Service Agent (bell Attendant)
Rosewood Hotels
Kailua, Hawaii, US
About the Role
Rosewood Hotels - - Responsibilities: Personally meet and greet our arriving guests at curb-side; opening car doors and securing their luggage and personal items prior to check-in.; Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.; Ensure that standards are maintained at a superior level on a daily basis.; Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.; Resolve guest complaints, ensuring guest satisfaction.
Responsibilities
- Greet guests at curb-side
- Assist with luggage and doors
- Resolve guest complaints
Required Skills
customer service
hospitality
communication
problem-solving
teamwork
Keywords
guest services
bell attendant
hotel
hospitality
customer experience
Interested in this role?
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Job Overview
Date Posted
1 week ago
Location
Kailua, Hawaii, US
Job Type
Full-time
Work Mode
Onsite
Category
Hospitality, Guest services, Front desk operations
About the Company
Rosewood Hotels
hospitality
Hong Kong, Hong Kong
11000 employees
1.6B
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