Guest Relations Agent
Montage International
Big Sky, Montana, US
About the Role
Montage International - - Responsibilities: Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.; Respond to guest requests for special arrangements or services by making preparations or identifying appropriate providers.; Review, log, and maintain guest preferences, traces, and profiles.; Develop and maintain positive guest communication prior to arrival and post departure to cultivate lasting relationships.; Answer, record, and process guest calls, messages, requests, questions, or concerns.
Responsibilities
- Respond to guest requests for special arrangements or services
- Answer, record, and process guest calls, messages, requests, questions, or concerns
- Develop and maintain positive guest communication prior to arrival and post departure
Qualifications
- Experience in guest relations or hospitality preferred
- Strong communication skills
- Ability to handle guest requests and maintain profiles
Required Skills
Guest services
communication
problem solving
organization
customer service
Keywords
guest relations
hospitality
customer service
communication
preferences
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