Guest Experience Lead
McDonald's
Baltimore, Maryland, US
About the Role
McDonald's - 3401 Pulaski Highway - Responsibilities: Lead the guest experience and check in with guests; Handle guest concerns and provide resolution to their satisfaction; Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment; Offer expert insight into promotions and benefits of utilizing the McDonalds App, Mobile Order & Pay features; Communicate effectively and anticipate customer needs
Responsibilities
- Lead guest experience and check in with guests
- Handle guest concerns and provide resolution
- Maintain a welcoming, friendly, and clean restaurant environment
Qualifications
- Experience in guest relations or customer service
- Communication skills
- Ability to work in a team
Required Skills
customer service
problem solving
teamwork
communication
promotional knowledge
Interested in this role?
Apply now and take the next step in your career.