Guest Recognition Coordinator
Marriott Hotels
Fernandina Beach, Florida, US
About the Role
Marriott Hotels - 4750 Amelia Island Pkwy - Responsibilities: Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.; Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.; Follow up with guests to ensure their requests or problems have been met to their satisfaction.; Receive, record, and relay messages accurately, completely, and legibly.; Respond to special requests from guests with unique needs.
Responsibilities
- Coordinate guest services and resolve guest requests.
- Communicate with hotel departments to fulfill guest needs.
- Follow up to ensure guest satisfaction.
Required Skills
customer service
communication
problem resolution
hospitality
guest relations
Keywords
guest services
hotel operations
guest experience
front desk coordination
hospitality
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