Guest Experience Lead
McDonald's
Nevada, Iowa, US
About the Role
McDonald's - 1815 B AVE S - Responsibilities: Lead the experience: Check in with guests and make sure they are enjoying themselves; Be the solution: Handle guest concerns and provide resolve to their satisfaction; Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment; Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonalds App, Mobile Order & Pay features; The ability to communicate effectively and anticipate customer needs
Responsibilities
- Lead guest experience
- Resolve guest concerns
- Collaborate with team to maintain environment
Qualifications
- customer service
- communication
- problem solving
Benefits
Employee discounts
Promo information access
Required Skills
guest service
conflict resolution
teamwork
communication
promotions knowledge
Keywords
guest experience
front of house
restaurant service
Interested in this role?
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