Guest Experience Lead
McDonald's
Huntington Park, California, US
About the Role
McDonald's - 2303 East Florence Avenue - Responsibilities: Lead the guest experience: Check in with guests and ensure they are enjoying themselves; Be the solution: Handle guest concerns and provide resolution to their satisfaction; Understand that teamwork is key: Work with your team to maintain a welcoming, friendly, and clean restaurant environment; Be in the know: Offer insight into promotions and benefits of utilizing the McDonalds App, Mobile Order & Pay features; Communicate effectively and anticipate customer needs
Responsibilities
- Lead guest experience and resolve concerns
- Collaborate with team to maintain welcoming environment
- Promote app features and promotions
Qualifications
- Experience in customer service
- Communication skills
- Ability to work in fast-paced environment
Required Skills
guest service
problem solving
teamwork
communication
promotions knowledge
Keywords
guest experience
customer service
restaurant operations
team leadership
McDonalds app
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