Guest Experience Lead
McDonald's
Spring Lake, North Carolina, US
About the Role
McDonald's - 207 Murchison Road - Responsibilities: Lead the experience: Check in with guests and make sure they are enjoying themselves; Be the solution: Handle guest concerns and provide resolve to their satisfaction; Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment; Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonalds App, Mobile Order & Pay features
Responsibilities
- Lead the guest experience and ensure satisfaction
- Handle guest concerns and provide resolutions
- Collaborate with team to maintain a welcoming environment
Qualifications
- Experience in guest service preferred
- Strong communication and problem-solving skills
- Ability to promote app features and promotions
Required Skills
customer service
communication
problem-solving
teamwork
promotions knowledge
Keywords
guest experience
restaurant
customer service
McDonald's
leadership
Interested in this role?
Apply now and take the next step in your career.