Guest Experience Lead
McDonald's
Kailua, Hawaii, US
About the Role
McDonald's - 6691 Mokapu Road - Responsibilities: Lead the guest experience and check in with guests to ensure enjoyment; Handle guest concerns and provide resolution to their satisfaction; Work with team to maintain a welcoming, clean restaurant environment; Promote McDonalds App, Mobile Order & Pay features and promotions; Communicate effectively to anticipate customer needs
Responsibilities
- Lead the guest experience and check in with guests to ensure enjoyment
- Handle guest concerns and provide resolution to their satisfaction
- Promote McDonalds App, Mobile Order & Pay features and promotions
Qualifications
- Experience in guest service or hospitality preferred
- Strong communication skills
- Ability to work in a fast-paced environment
Required Skills
customer service
communication
problem solving
promotions knowledge
team collaboration
Keywords
restaurant
guest experience
customer service
food service
leadership
Interested in this role?
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