Guest Experience Lead
McDonald's
Waimea, Hawaii, US
About the Role
McDonald's - - Responsibilities: Lead the experience: Check in with guests and make sure they are enjoying themselves; Be the solution: Handle guest concerns and provide resolve to their satisfaction; Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment; Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features; To be successful in this position, youll need: A humble and hospitable demeanor
Responsibilities
- Lead the guest experience and resolve concerns
- Collaborate with team to maintain welcoming environment
- Promote app features and promotions
Qualifications
- Experience in customer service
- Ability to handle guest concerns
- Team collaboration
Required Skills
customer service
problem solving
communication
teamwork
promotions knowledge
Keywords
guest experience
hospitality
customer service
restaurant operations
McDonald’s app
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