Guest Experience Lead
McDonald's
Downey, California, US
About the Role
McDonald's - - Responsibilities: Lead the guest experience by checking in with guests and ensuring they are enjoying themselves; Handle guest concerns and provide resolution to their satisfaction; Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment; Offer expert insight into promotions and benefits of utilizing the McDonalds App, Mobile Order & Pay features; Communicate effectively and anticipate customer needs
Responsibilities
- Lead guest experience and resolve concerns
- Collaborate with team to maintain welcoming environment
- Promote app features and promotions
Required Skills
customer service
communication
problem solving
teamwork
promotions
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