Full-time Customer Service Supervisor
Kohl's
Leander, Texas, US
About the Role
Kohl's - 801 South US Highway 183, Suite 100 - Responsibilities: Lead, coach and assist associates to deliver speed of service; Meet or exceed individual goals and support the service team in meeting storewide goals; Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines; Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices; Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)
Responsibilities
- Lead and coach associates to meet service goals
- Oversee daily cash-related processes and POS accuracy
- Ensure inventory integrity and merchandise disposition
Qualifications
- Experience in retail customer service supervision
- Cash handling and POS familiarity
- Coaching and training skills
Required Skills
customer service leadership
cash handling
POS systems
training and coaching
inventory control
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