Customer Service Representative
Wesco
Tifton, Georgia, US
About the Role
Wesco - 255 Jordan Rd - Responsibilities: Respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution.; Resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer.; Monitor customer order reports to assist sales team and customers with order status questions.; Process payments for cash account customers.; Research and resolve customer problems, acting as the customer liaison between sales and other departments when necessary.
Responsibilities
- Respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution.
- Monitor customer order reports to assist sales team and customers with order status questions.
- Research and resolve customer problems, acting as the customer liaison between sales and other departments when necessary.
Required Skills
customer service
communication
problem solving
order tracking
payments
Keywords
customer service
liaison
order status
payments
inquiries
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