Customer Service Advocate
Kelly Services,
Columbia, South Carolina, US
About the Role
Kelly Services, Inc. - - Responsibilities: Providing prompt, accurate, thorough, and courteous responses to all customer inquiriesvia phone, written communication, web, or in-person.; Handling both routine and non-routine inquiries, including those requiring extensive research or deviation from standard procedures.; Accurately documenting all customer interactions and inquiries.; Initiating or processing adjustments and coordinating with other departments to resolve customer issues.; Responding to and assisting with priority inquiries and management-designated special projects.
Responsibilities
- Respond to customer inquiries via phone, written, web, or in-person
- Document customer interactions accurately
- Coordinate with other departments to resolve issues
Required Skills
customer service
communication
problem solving
data documentation
multi-channel support
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