Client Service Representative I
Quest Diagnostics
Cincinnati, Ohio, US
About the Role
Quest Diagnostics - 6700 Steger Drive - Responsibilities: Use professional spoken and written etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously; Perform research and troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately; Complete all required documentation associated with the handling of received requests while maintaining complete and accurate records; As needed, report priority and critical matters to clients and relevant internal parties following established procedures for reporting and documentation; Follow up with relevant parties as needed, based on the issue being addressed
Responsibilities
- Respond to customer inquiries and complaints
- Document handling of requests
- Follow up with internal parties about issues
Qualifications
- High school diploma or equivalent
- customer service experience preferred
- communication skills
Required Skills
Customer service
CRM
problem solving
documentation
follow-up
Keywords
client service
customer support
inquiries
troubleshooting
documentation
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