Customer Service Representative - 90114246 - Syracuse
Amtrak
Syracuse, New York, US
About the Role
Amtrak - - Responsibilities: Provide passengers with superior customer service from behind the ticket counter or on the station floor or platform; Assist passengers with special needs and with luggage and boarding trains; Maintain ticket printers and Quik-Trak machines; Disseminate verbal and printed information to passengers (schedules, fares, routing, etc.); Ensure all passenger train boarding is timely and verify passengers are properly ticketed and have proper travel documents
Responsibilities
- Provide passengers with superior customer service
- Assist passengers with special needs and with luggage and boarding trains
- Maintain ticket printers and Quik-Trak machines
Qualifications
- Experience in customer service
- Knowledge of ticketing systems
- Ability to assist passengers with special needs
Required Skills
customer service
ticketing systems
communication
Keywords
Amtrak
customer service
ticketing
passengers
station
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