Reservationist
MV Transit
Kent, Washington, US
About the Role
MV Transit - - Responsibilities: Answer passenger calls collecting all necessary trip information for the permissible time period.; Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.; Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.; Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.; Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
Responsibilities
- Answer passenger calls
- Complete data entry of passenger file information
- Communicate passenger cancellations
Qualifications
- High school diploma or equivalent
- Experience in customer service or call center preferred
- Ability to negotiate trip times and schedules
Required Skills
customer service
data entry
communication
problem solving
multitasking
Keywords
reservation
transit
customer service
call center
scheduling
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