Customer Service Rep Ii - Ssc
Mohawk Industries
Bethpage, New York, US
About the Role
Mohawk Industries - - Responsibilities: Process sales orders and resolve customer product or service issues; Provide customer account management in a call center environment, including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management; Provide customer service for a high volume of inbound calls using ACD (Automated Call Distribution); Interface with various groups including internal teams and SSCs to address customer inquiries and order issues from order entry to order delivery
Responsibilities
- Process sales orders
- Resolve customer product or service issues
- Coordinate with internal teams to address inquiries
Qualifications
- customer service experience
- communication skills
- problem-solving ability
Required Skills
customer service
order entry
product information
call center
ACD
Keywords
customer service
order processing
call center
SSC
Mohawk Industries
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Job Overview
Date Posted
5 days ago
Location
Bethpage, New York, US
Job Type
Full-time
Work Mode
Onsite
Category
Customer support service, Order management, Call center operations
About the Company
M
Mohawk Industries
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