Customer Experience Representative - Ics
J.B. Hunt
Orange, New Jersey, US
About the Role
J.B. Hunt - - Responsibilities: Promote positive customer relationships by engaging regularly and providing solutions to maximize freight potential and growth; Monitor and support on-time delivery, damage-free services, and accurate billing; Proactively communicate with internal and external customers to respond to requests and resolve problems; Schedule pick-up and delivery appointments optimizing transit time; Enter customer orders into the order management system and provide necessary information to operations teams
Responsibilities
- Promote positive customer relationships and resolve problems
- Schedule pick-up and delivery appointments
- Enter customer orders into the order management system
Qualifications
- Experience in customer service or account management
Required Skills
customer service
order management
communication
problem solving
detail-oriented
Keywords
customer experience
logistics
account management
order entry
communication
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