Sr. Customer Experience Representative - Ics
J.B. Hunt
Lowell, Arkansas, US
About the Role
J.B. Hunt - - Responsibilities: Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth; Monitor and support on-time delivery, damage-free services, and accurate billing; Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures; Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations; Enter customer orders into the order management system to track loads and provide necessary information to operations teams
Responsibilities
- Promote positive customer relationships
- Monitor on-time delivery and accurate billing
- Enter customer orders into OMS
Qualifications
- Experience in customer service
- Knowledge of order management systems
- Strong communication skills
Required Skills
customer service
order management
communication
problem solving
relationship building
Keywords
customer service
order management
logistics
shipping
billing
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Job Overview
Date Posted
1 week ago
Location
Lowell, Arkansas, US
Job Type
Full-time
Category
Business operations procurement, Customer experience, Order management
About the Company
J
J.B. Hunt
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