Customer Experience Lead
Saks Global
Anaheim, California, US
About the Role
Saks Global - - Responsibilities: Ensure cashiering team is in the right place at the right time and operate with a sense of urgency in managing the customer line; Direct customers to appropriate register and call for backup as needed; Train and coach associates on selling behaviors to ensure high performance and adhere to rapid floor turnover processes; Drive loyalty enrollments and Connected Service behaviors to enhance the customer experience; Act as the Connected Service Coach during peak periods to reinforce service standards
Responsibilities
- Direct customers to appropriate register and call for backup as needed
- Train and coach associates on selling behaviors
- Act as the Connected Service Coach during peak periods to reinforce service standards
Qualifications
- Experience in customer service leadership
- Ability to train and coach staff
- Understanding of loyalty programs preferred
Benefits
Employee discounts
Healthcare benefits
Required Skills
customer service
leadership
training
coaching
retail operations
Keywords
customer experience
leadership
retail
saks
service
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