Customer Engineer

Akkodis is seeking a Senior Customer Engineer for a contract-to-hire job with a client in Oxnard, CA (Onsite).

Rate Range: $30/hour to $35/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Job Summary:

We are seeking a skilled IT Support professional (Customer Engineer) with CompTIA certification to provide technical assistance and deliver excellent customer service. The ideal candidate will have experience supporting IT hardware and software environments and working collaboratively within a team.

Key Responsibilities:

Provide technical support for hardware and software issues (Dell/HP systems, Windows 10/11)

Troubleshoot and resolve desktop, laptop, and peripheral issues

Perform installations, configurations, and upgrades of IT equipment

Support end-users via phone, email, chat, or in-person (Tech Bar/Help Desk)

Handle IMAC (Install, Move, Add, Change) requests

Maintain accurate documentation of incidents and service requests in ITSM tools (e.g., ServiceNow, Remedy)

Ensure timely resolution of tickets in line with SLA requirements

Collaborate with team members and escalate issues when necessary

Required Qualifications:

CompTIA certification (A+, Network+, or Security+)

Experience in IT support, help desk, or desktop support roles

Strong knowledge of IT hardware (Dell/HP) and Windows 10/11

Basic understanding of networking concepts

Ability to troubleshoot hardware and software issues efficiently

Nice-to-Have Skills:

Strong customer service and communication skills

Experience working in a fast-paced support environment

Familiarity with ITIL processes and ITSM tools (ServiceNow, Remedy)

Hands-on experience with imaging and deployment

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at ( ).

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. xywuqvp Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance